Since the Internet is built on a structure with wide boundaries by its nature, it carries the risk of being exposed to malicious attacks such as fraud, fraudulency, virus infection, unauthorized access, theft of passwords and personal information.
Vizyon Electronic Money and Payment Services Inc. has taken all the precautions made possible by technology to keep these risks at a minimum level.
As a conscious electronic money and payment service user, being informed about the issues mentioned below and taking your own precautions will enable you to benefit more safely from your online transactions.
Only use our application that you download from official application stores to perform your account transactions.
The lock symbol appearing in the address bar of the internet browser means that our site belongs to Vizyon Elektronik Para ve Odeme Hizmetleri A.Ş. and that you can use it safely.
Do not trust links on other websites or in emails. Do not use these links to access our services.
If you want to access your account, a single-use SMS password is sent to your phone. If you experience any problems in sending your SMS password to your mobile phone as an SMS message, please call our call center immediately at 0850 533 0 333 or fill out the complaint form on our website.
You must protect your user information and password and keep them confidential. Vizyon Elektronik Para ve Odeme Hizmetleri A.Ş. is responsible for any damages or losses that may arise from the use of your password by third parties. is not responsible. As a user, your rights and responsibilities are included in the framework agreement you signed with our company.
To avoid being exposed to fraud attempts, do not share your account password with anyone, including our organization's personnel. In case of suspicion of fraud, you must fill out the complaint form on our website without wasting time.
Do not carry your information written in your wallet or bag. Be sure to memorize it and do not keep documents containing password information where others can access them.
Vizyon Electronic Money and Payment Services Inc.; It never sends e-mails to its customers asking for their passwords, requesting their personal information or requesting it to be updated.
If your phone, to which your SMS password was sent, is lost, stolen, or taken by force, etc., you lose your possession for any reason, please contact us immediately via the contact form on our website.
Vizyon Electronic Money and Payment Services Inc. by phone, SMS, e-mail etc. Information about your e-money account is never requested through communication channels.
You can report your complaints regarding the disruptions you experience in receiving service from the "Contact Us" section on our website.
You can access information, interruptions, announcements and warnings regarding the services offered at https://vizyonpay.com.
Do not rely on information received through any channel other than our website https://vizyonpay.com.