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Since the Internet is built on a structure with wide boundaries by its nature, it carries the risk of being exposed to malicious attacks such as fraud, fraudulency, virus infection, unauthorized access, theft of passwords and personal information.


Vizyon Electronic Money and Payment Services Inc.  has taken all the precautions made possible by technology to keep these risks at a minimum level.


​As a conscious electronic money and payment service user, being informed about the issues mentioned below and taking your own precautions will enable you to benefit more safely from your online transactions.


​Only use our application that you download from official application stores to perform your account transactions.


The lock symbol appearing in the address bar of the internet browser means that our site belongs to Vizyon Elektronik Para ve Odeme Hizmetleri A.Ş. and that you can use it safely.


​Do not trust links on other websites or in emails. Do not use these links to access our services.



If you want to access your account, a single-use SMS password is sent to your phone. If you experience any problems in sending your SMS password to your mobile phone as an SMS message, please call our call center immediately at 0850 533 0 333 or fill out the complaint form on our website.


​You must protect your user information and password and keep them confidential. Vizyon Elektronik Para ve Odeme Hizmetleri A.Ş. is responsible for any damages or losses that may arise from the use of your password by third parties. is not responsible. As a user, your rights and responsibilities are included in the framework agreement you signed with our company.


To avoid being exposed to fraud attempts, do not share your account password with anyone, including our organization's personnel. In case of suspicion of fraud, you must fill out the complaint form on our website without wasting time.

Do not carry your information written in your wallet or bag. Be sure to memorize it and do not keep documents containing password information where others can access them.


​Vizyon Electronic Money and Payment Services Inc.; It never sends e-mails to its customers asking for their passwords, requesting their personal information or requesting it to be updated.


​If your phone, to which your SMS password was sent, is lost, stolen, or taken by force, etc., you lose your possession for any reason, please contact us immediately via the contact form on our website.


​Vizyon Electronic Money and Payment Services Inc. by phone, SMS, e-mail etc. Information about your e-money account is never requested through communication channels.


​You can report your complaints regarding the disruptions you experience in receiving service from the "Contact Us" section on our website.

You can access information, interruptions, announcements and warnings regarding the services offered at

Do not rely on information received through any channel other than our website

Conditions, responsibilities, rights, risks and exceptional situations regarding customer information services, safe use, lost or stolen situations, information text about complaints


The Regulation on Measures to Prevent the Laundering of Proceeds of Crime and the Financing of Terrorism, prepared on the basis of Article 27 of the Law No. 5549 on the Prevention of Laundering Proceeds of Crime (the Law) (the “Regulation”), was published in the Official Gazette dated 09.01.2008 and entered into force on 01.04.2008. According to the regulation, it is mandatory to obtain customer identity information regardless of the amount in continuous business relationships that have an element of continuity by nature, such as VISIONPAY's electronic wallet account opening service, and to take the necessary measures to identify customers and those acting on behalf of the customer by confirming the accuracy of this information, and to reveal the true beneficiary of the transaction. Apart from this, although it does not constitute a permanent business relationship; ​ 

  • When the transaction amount or the total amount of more than one related transaction is 185 thousand TL or more,

  • In electronic transfers, when the transaction amount or the total amount of more than one related transaction is 15 thousand TL or more,

  • In cases requiring notification of suspicious transactions, regardless of the amount, 

  • When there is doubt about the adequacy and accuracy of previously obtained customer identification information, regardless of the amount it is mandatory to obtain information about the identity and to determine the identity of the customers and those acting on behalf of the customers or on their account by confirming the accuracy of this information.

 In the identification of real persons; the name, surname, place and date of birth, nationality, type and number of the identity document, address and signature sample, information about the job and profession of the person concerned, phone number, fax number, e-mail address, if any, and mother, father's name and  in addition to this information for Turkish citizens. The TC identification number is taken.

 In accordance with Article 6 / A of the Regulation, remote identification methods can be used to verify the customer's identity.


In the identification of legal entities registered in the trade registry; the legal entity's title, trade registry number, tax identification number, subject of activity, open address, telephone number, fax number and electronic mail address, if any, as well as information about the name, surname, place and date of birth, nationality, type and number of the identity document of the person authorized to represent the legal entity, and a sample signature, as well as the mother, father's name and , in addition to these information for Turkish citizens TC the identification number is taken. ​ 

The accuracy of the identity information of the persons authorized to represent the legal entity is confirmed by the identity documents specified in Article 6, and the powers of representation are confirmed by the documents related to registration. The identity of the real and legal person partners with shares exceeding twenty-five percent of the legal entity shall be determined in accordance with Articles 6 and 7 of the Regulation. ​


Customers who open an electronic wallet account or make transactions on VISIONPAY, if they are making transactions or transactions to be made from this account to someone else's account, they must declare this before making the transaction or transactions. Upon this declaration, the identity and authorization status of the person requesting the transaction and the identity of the person whose account was acted on shall be determined in accordance with the provisions between Articles 6 and 14 of the Dec. According to Article 15 of the Law, in transactions where identification is required, a person acting on his own behalf but on someone else's account is punished with a prison sentence of six months to one year or a judicial fine of up to five thousand days if he does not inform in writing whose account he is acting on before making these transactions. This announcement is made in accordance with Article 17 of the Regulation.


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